Overview
A dedicated concierge prepares in advance and accompanies your family as needed.
Arrival to departure. 24-hour confidential support.
1. Arrival Support
Airport pickup coordination and baggage care
We meet at the arrival gate and arrange licensed vehicles.
Baggage handling is fully supported.
Connectivity and transit setup
eSIM and transit cards arranged and activated on arrival.
2. Lifestyle & Dining Assistance
Dining arrangements with onsite support
Preferred seating and menus prepared in advance.
We accompany you at the table if required.
Shopping preparation and escort
Items desired are checked and reserved beforehand.
Tax-free procedures are supported.
3. Family & Children Support
Children’s assistance
Interests confirmed in advance. Safe guidance to requested destinations.
Continuous accompaniment at theme parks.
4. Health & Safety
Medical and pharmacy assistance
Support with reception and paperwork through completion.
No medical judgment or healthcare provision.
Emergency support
Immediate coordination for schedule changes or lost items.
5. Private Guided Activities
Interpreter-guided sightseeing
Cantonese, English, and Japanese support.
Photography assistance available.
Luxury ryokan and special reservations
Non-public inventory prioritized.
Travel and dining coordinated.
6. Always-On Assistance
24-hour concierge line
Direct contact at any time. NDA available on request.